Dallas Surveys Residents to Rate Quality of City Services
Random Survey Being Mailed to 8,400 households
The City of Dallas is conducting a Citizen Survey through May 15 to rate the quality of city services for everything from fire services, garbage collection, animal control, city parks, and alley maintenance to traffic signal timing and public information. The City of Dallas 2006 Citizen Survey is being conducted by the National Research Center, an affiliate of International City Management Association. The survey will be mailed to 600 households in each Dallas City Council District.
For the statistical validity of the survey, only those randomly selected will be sent the survey. This is a random survey; it is it important that everyone who receives a survey completes it and returns it by May 15. Please be assured that your answers will be kept anonymous.
Survey results will be shared with the public and the Dallas City Council in June. This is an annual survey that will allow the City to continue to track quality of life issues and rate city services.
For more information about the City of Dallas 2006 Citizen Survey, visit
www.dallascityhall.com or call 311.
City of Dallas 2006 Citizen Survey
Frequently Asked Questions
Why is Dallas doing a citizen survey? The City of Dallas is conducting a citizen survey to become better informed about our customers’ perspectives and expectations for government. Survey results will be used to: measure service performance; benchmark service quality, and evaluate policies.
When will the surveys be mailed? Surveys will be mailed beginning April 17, 2006. The surveys should be mailed back by May 15, 2006.
What kinds of questions are included on the survey? Randomly selected households will be asked to rate the quality of city services ranging from garbage collection to 3-1-1. There are also questions related to general characteristics of the city such as ratings of safety, appearance of city facilities, and ease of doing business in Dallas.
What if I don’t get a survey, but still want to participate? 600 households in each Dallas City Council District were randomly selected to participate in the survey. Only those randomly selected will be sent the survey. It is important for the statistical validity of the survey that all respondents be randomly selected.
What will be done with the survey results? Survey results will be presented to the Dallas City Council in June, and will allow the City to continue to track quality of life issues and city services and also to compare Dallas city services with those of other cities.
Is the survey anonymous? Yes. Survey responses are completely anonymous and cannot be traced back to any respondent.
Is the survey available in other languages? The Dallas survey is also available in Spanish.
Who is conducting the survey? The City of Dallas 2006 Citizen Survey is being conducted by the National Research Center, an affiliate of International City Management Association.
City of Dallas 2006 Citizen Survey
National Citizen Survey Fact Sheet
The National Citizen Survey is a collaborative effort between National Research Center, Inc. (NRC) and The International City/County Management Association (ICMA).
The survey and its administration are standardized to assure high quality survey methods and comparable results across The National Citizen Survey jurisdictions. Participating households are selected at random and the household member who responds is selected without bias.
Multiple mailings give each household more than one chance to complete the survey. Results are statistically re-weighted to reflect the proper demographic composition of the entire community.
The National Citizen Survey customized for this jurisdiction was developed in close cooperation with the Dallas City Council and city staff. The City of Dallas selected items from a menu of questions about services and issues that affect the community; defined the jurisdiction boundaries used for sampling; and developed additional policy questions relevant to Dallas. All materials will be mailed out in both English and Spanish and all responses will remain anonymous.
